How to Negotiate the Resolution of an Issue with a Business?

• Be open and cooperative—Before negotiating, Consider how you want the business to resolve your problem. Be open to the business’s solutions.
• Start with the first contact - Don't demand a manager immediately. Try to resolve the issue with the first representative you speak with. If they can't help, then ask to speak with a manager.
• Propose your needs - Clearly state what you want and allow the representative to suggest solutions. Work together to find an acceptable resolution.