State of Connecticut Department of Banking

File a Debt Adjuster Complaint

 

Debt Adjuster Complaint Notice:

The Department of Banking licenses Debt Adjusters.  Debt Adjusters are agencies that offer services including the administration of Debt Management Plans (DMPs) for unsecured debt such as: credit cards, student loans, and medical bills.

In the administration of a DMP, the licensed organization receives money from you and forwards it to the creditor.  Your creditors may be listed on your credit reports.  Contact only organizations licensed by the Banking Commissioner as Debt Adjusters.  Most Debt Adjusters also offer counseling if you are faced with significant debt or bankruptcy, money management advice, and assistance in establishing debt repayment plans and budgets.

How do I submit a complaint?

Debt Adjusters are required to be licensed by the Department of Banking.

  1. Attempt to resolve the dispute by contacting the debt adjuster to resolve your dispute.
  2. If you cannot resolve the dispute with the debt adjuster you have been working with, determine if the debt adjuster is licensed by the Department of Banking.  See debt adjusters licensed in Connecticut.
  3. If the debt adjuster you have been working with is not licensed in Connecticut, the Department of Banking also accepts complaints against unlicensed companies who are acting as debt adjusters with Connecticut residents.

Online Customer Assistance Form

Helpful Resources

If you prefer a company in or near Connecticut that you can meet with in-person:

Cambridge Credit Counseling Corp.
67 Hunt Street
Agawam MA  1001
(413) 821-6919

GreenPath, Inc. 
1 Barker Ave., Ste. 420 
White Plains NY 10601
(914) 358-4005

Money Management International, Inc.
1224 Mill St., Bldg. B, Ste. 224, Office 12
East Berlin CT 06023
866-515-2227(appts.) / 888-845-5669 (24 hrs., 7 days/week) / 800-208-2227 / 800-308-2227

Questions?

Telephone Direct: 860-240-8170
Toll-free: 1-800-831-7225, ext. 8170
Foreclosure Assistance Hotline:  1-877-472-8313

By Email:  banking.complaints@ct.gov

Please Note:

This is an unsecured e-mail address for general questions.  Please do not include personal identifying information such as Social Security and/or account numbers, birth date, user ID, or passwords using this unsecured e-mail address.  To send a Secure Message log into the Online Assistance Form.