Connecticut State Department of Revenue Services

Walk-in services at all DRS branch office locations remain suspended. Email DRS at drs@po.state.ct.us. Email the Priority One Taxpayer Assistance Program: DRSPriorityOne_CollectionsAssist@po.state.ct.us. Please check our Frequently Asked Questions page.

Free Income Tax Assistance

Department of Revenue Services

To protect health and safety during the COVID-19 pandemic, DRS has suspended walk-in services to the public at its four branch offices. Please call or e-mail DRS for assistance.

State Income Tax Assistance: Free assistance in completing Connecticut returns is available from the Connecticut Department of Revenue Services (DRS) by telephone or in person at any of our Field Offices. If you come to our offices for help in preparing your Connecticut income tax return you must arrive by 4 p.m. and you must bring all of the following items:
  • Your completed federal income tax return;*
  • Your social security card, and your spouse's if you are filing a joint return. To order a new or replacement social security card, visit https://www.ssa.gov/ssnumber/;
  • State copies of all W-2 forms and any other forms showing Connecticut tax withheld;
  • Property tax payment information if you paid property tax in Connecticut on your home or motor vehicle;
  • Photo Identification (driver's license, passport, or other government issued photo id);

NOTE: Both spouses must be present if you are filing a joint return.

* DRS does not provide assistance in completing your federal return. You may be eligible for free assistance from the Internal Revenue Service ((800) 829-1040) or from one of the organizations listed below. 

Those who cannot come to any of our offices can still receive tax help by calling (800) 382-9463 (Connecticut callers outside the Greater Hartford calling area only), or (860) 297-5962 from anywhere Monday - Friday (8:30 am to 4:30 pm).

AARP

AARP Tax-Aide services have been suspended until further notice due to the COVID-19 pandemic. Check the link below for AARP Tax-Aide updates.

Federal and State Tax Assistance: AARP's Tax-Aide Program, a partnership between the AARP Foundation and the Internal Revenue Service, provides free tax counseling and preparation services to middle-and low-income taxpayers, with special attention to people age 60 and older. Click on the Tax-Aide Site Locator which will take you to the AARP site for information on locations and hours.  Many sites will e-file your federal and Connecticut returns at no cost to you. The Connecticut Department of Revenue Services is proud to provide training and materials to volunteers from the Tax-Aide Program.

VITA

VITA sites across the state have closed due to the COVID-19 pandemic. Visit Connecticut's 2-1-1 website and 'Free Tax Help' for updates, including Virtual VITA.

Federal and State Tax Assistance:  The Volunteer Income Tax Assistance (VITA) Program offers free tax help for low-to moderate-income (under $56,000) people who cannot prepare their own tax returns. Volunteers, sponsored by various organizations, receive training to help prepare basic tax returns in communities across the country. VITA sites are generally located at community and neighborhood centers, libraries, schools, shopping malls, and other convenient locations.  Some locations also offer free electronic filing. 

If you need assistance from VITA, see the list of Connecticut VITA Sites. Please note: When accessing this IRS link, you must select Continue to get to the screen which allows you to chose your zip code. The Connecticut Department of Revenue Services is proud to provide training and materials to volunteers from the VITA Program.

CAAS

Community Accounting Aid and Services, Inc. (CAAS) is a not-for-profit agency providing free tax advice, accounting and financial counseling to economically disadvantaged businesses, individuals and not-for-profit organizations in Connecticut. CAAS is supported by the Connecticut Society of Certified Public Accountants (CTCPA).  Assistance is available to (1) individuals with  household income of $25,000 or less, (2) married couples with combined household income of $30,000 or less, (3) families of three with a household income of $35,000 or less, (4) families of four or more with a household  income of $40,000 or less, and (5) not-for-profit organizations with annual revenue less than $100,000 – and presently not using the services of an accountant.

CONTACT INFORMATION:

716 Brook St., Ste. 100
Rocky Hill, CT 06067
Phone 860-258-0218
E-mail: admin@communityaccountingaid.org
Web: www.communityaccountingaid.org

UCONN LAW SCHOOL TAX CLINIC

The Tax Clinic is a pro bono (free) legal clinic that gives free legal help to low income taxpayers with tax problems--either with the Internal Revenue Service (IRS) or the Connecticut Department of Revenue Services (DRS). Diana Leyden, the director and an associate clinical professor, and law students will work on your case. The Tax Clinic also works with attorneys in Connecticut who volunteer to help low income taxpayers pro bono.

The Tax Clinic is independent and separate from the IRS and DRS. All telephone conversations and in person meetings are confidential.

CONTACT INFORMATION:

UConn Law School Tax Clinic
Lisa Perkins, Associate Director
65 Elizabeth Street
Hartford, CT  06105
Phone:  (860) 570-5165

NOTE: UCONN tax clinic is only able to assist individual taxpayers with Connecticut income tax problems. They are unable to assist with any other Connecticut business or individual tax.