Income Tax Help
Most Connecticut taxpayers can now electronically file through the electronic Taxpayer Service Center (TSC-IND). The TSC-IND allows you to:
- File your Connecticut Resident Income Tax Return FREE
- File an extension request; and
- Make online payments of estimated tax or income tax bills. (You can make bill payments and estimated tax payments without establishing an account in the TSC. Just click the INDIVIDUAL logo and choose one of the payment options on the left side of the Welcome Screen. You do not have to log onto the TSC to make payments.)
- File nonresident and part-year resident returns;
- Check on the status of your income tax refund;
- View account period details;
- View returns filed in the TSC;
- View/cancel scheduled payments made in the TSC; and
- View processed payments.
- How can I make estimated payments or bill payments using the TSC?
- Can I make credit card payments when I file in the TSC?
- How do I access the TSC-IND for the first time? I have filed CT income tax returns for prior years.
- Can I use the TSC-IND if I have never filed a CT income tax return before (first-time CT tax return filer)?
- I set up my profile in the TSC-IND but I forgot my password; what should I do?
- I am trying to log into the TSC-IND but either I get an error message or I get sent back to the Welcome page.
- I cannot view returns or payments that I made in the TSC-IND. When I click on the confirmation number, nothing appears.
- How can I view processed payments/credits?
- I am trying to View Returns or Payment History. After entering the search criteria and selecting Search, I cannot see anything.
- I used the back arrow on my browser to return to the previous page and got an error message.
- I keep selecting "Submit" at the top of the page and nothing happens.
- How can I file the CT-1041, Income Tax Return for Trusts and Estates?
Q. Can I make credit card payments when I file in the TSC?
Step 1: Enter your Social Security Number (SSN). If you filed jointly, enter the primary SSN. The primary SSN is the first SSN listed on the return.
NOTE: If your filing status is changing for this tax year, you may not be able to use the TSC-IND to file your return. For example, if you changed from a single status to a joint status (or from a joint status to a single status) you will not be able to use the TSC to file this year. You will still be able to file electronically using the Fed/State efile program or you must file a paper return.
Step 2: Enter a Prior Year's federal adjusted gross income.
Once your SSN has been found in our files, you may access the TSC-IND by entering a prior year's federal adjusted gross income. Select the year from the drop-down box and enter the data.
Step 3: Create a Profile.
In order to access the TSC you must create an Individual Profile. Please enter your name and contact information on this page and complete all other boxes. Then select "next" at the bottom of the page. Remember to record your Password and keep it in a safe place.
Ready to begin? Access the Login Page
Q. Can I use the TSC-IND if I never filed a CT income tax return before (first-time CT income tax return filer)?
Step 1: Enter your Social Security Number (SSN).
Step 3: Create a Profile
In order to access the TSC-IND you must create an Individual Profile. Please enter your name and contact information on this page and complete all other boxes. Then select "next" at the bottom of the page. Remember to record your Password and keep it in a safe place.
You're done with the login process! Select NEXT, and continue. (From now on when you login, you will only need to enter your SSN and Password.) Once you have logged into the TSC, you will be brought to the Main Menu . Choose from one of the options listed in the main menu.
Q. I am trying to log into the TSC-IND but either I get an error message or I get sent back to the Welcome page.
Use Firefox as your browser when you try to log into the TSC-IND. This should resolve your problems with logging in to the TSC-IND.
Q. How can I View Processed Payments/Credits ?
Q. I am trying to View Returns or Payment History. After entering the search criteria and selecting Search, I cannot see anything.
Q.. I used the back arrow on my browser to return to the previous page and got an error message.
For telephone assistance, call DRS between 8:30 a.m. and 4:30 p.m., weekdays, at 800-382-9463 (Connecticut calls outside the Greater Hartford calling area only) or 860-297-5962 (from anywhere). TTY, TDD, and Text Telephone users only may transmit inquiries by calling 860-297-4911. Email at drs@po.state.ct.us