United Way of Connecticut 2-1-1 Program

Whether it be financial, domestic, health, or disaster-related, people across Connecticut turn to 2-1-1 for information and support every day. 2-1-1 is a free, confidential referral and information helpline and website that connects people from all communities and age groups to the essential health and human services they need, 24 hours a day, seven days a week. 2-1-1 can be accessed by phone or computer.

A new 2-1-1 Connecticut website was made possible by a grant from the State of Connecticut, awarded to United Way of Connecticut through the Nonprofit Grant Program in 2014. 

2-1-1 Connecticut worked with software developers to build a search engine that now works with common language search terms, makes proactive search suggestions, and includes links to related topics and relevant 2-1-1 eLibrary articles on the results page. The new site is also location-aware, and uses location information from a user's device (if enabled) to show search results for agencies and programs serving that area.

Search results are displayed in a list form with basic agency and program information. With a single click in any search result, users can call an agency, visit their website, get directions, or see more details. Results are also plotted on an interactive map, allowing users to quickly identify the nearest programs and filter the results by geographic radius.

Details from any search result can be shared by email or text message, and agencies can submit updated information about their programs and services through the "Report Update" button on their listing.

Users can access the new 2-1-1 website at www.211ct.org, and will have full use of all its features whether visiting from a desktop computer, laptop, tablet, or smartphone.  The improvements to the 211ct.org website have brought on an increase in web traffic that has allowed 2-1-1 to serve even more people.