A mail order company has 30 days to ship goods that are mail-ordered.  If delivery cannot be made within 30 days, the company must notify the consumer of the delay and estimated date of delivery.  File complaints about mail order with:

Another resource is:

The Mail Order Action Line accepts WRITTEN complaints only and is a service of the Direct Marketing Association, which has as its membership the companies that market goods and services directly to consumers using direct mail, catalogs, telemarketing, magazine and newspaper ads, and broadcast on-line advertising. 

E-Mail:  consumer@the-dma.org