Filing a Complaint
ATTENTION: In response to current COVID-19/Coronavirus public health and safety concerns, effective immediately, the Public Utilities Regulatory Authority (Authority) will no longer accept walk-in customer complaints in our offices at 10 Franklin Square, New Britain, Connecticut. Customers may still contact the Authority by telephone (1-800-382-4586, toll-free) or by email at pura.information@ct.gov.
If you experience a problem with a utility company, please contact the utility company first and give it an opportunity to resolve your problem.
File a Complaint
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termination and re-connection of service,
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high bills,
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quality of service,
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service installation,
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line extensions,
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meter tests,
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incorrect rates or tariffs,
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reasonable payment arrangements,
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outages,
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deposits,
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and unauthorized switching of utility service from one provider to another.
You can find your company's telephone number by selecting one of the following utility service areas:
If the matter is not resolved to your satisfaction, please contact us at the PURA.
1-860-827-2622 (outside Connecticut)
Content last updated March 2020.