Instructions for Using Language Link Services
Receiving a Call from a Non -English Speaker (NES)
Use this option if you receive a call from a Non English speaker
Step 1: Ask Caller to Hold
Step 2: Select the FLASH button
Step 3: Dial LanguageLink 1 888-338-7394
Step 4: Enter Account Number 27776, followed by # sign
Step 5: Select 1 to be connected directly to your Spanish interpreter, or
Select 2 to be connected directly to your Russian Interpreter, or
Select 3 to be connected directly to your Vietnamese interpreter, or
Select 4 to be connected directly to your Somali Interpreter, or
Select 9 for all other languages
Step 6: Enter Phone Number you are calling from, followed by # sign
Once connected to an interpreter, brief him or her on what you want to accomplish, then select the FLASH button to conference in the Non English speaker.
Making an Outbound Call to Language Link Services
Use this option if you need to call a Non English speaking individual or family OR if the Non English Speaker is nearby and you want to use the speakerphone
Step 1: Dial LanguageLink 1 888-338-7394
Step 2: Enter Account Number 27776, followed by # sign
Step 3: Select 1 to be connected directly to your Spanish interpreter, or
Select 2 to be connected directly to your Russian Interpreter, or
Select 3 to be connected directly to your Vietnamese interpreter, or
Select 4 to be connected directly to your Somali Interpreter, or
Select 9 for all other languages
Step 4: Enter Phone Number you are calling from, followed by # sign
*** New Provider since 10/18/2019. Please contact krista.ostaszewski@ct.gov if you have any issues.
Language Link is a contracted service for DDS staff and families only.
