Answer:

If you are a Content Author or Approver, follow these instructions on unlocking (checking in) all your pages.

If you are a System Administrator, follow these instructions on unlocking (checking in) all your pages.

Answer: Learn more about uploading and image and inserting an image.

Answer: You can insert a table onto a page by launching the Rich Text Editor and selecting the Insert Table icon drop down and choosing the Table Wizard.

Answer: Any time you delete an item, you'll need to publish the parent folder in which it was initially found. Make sure "publish sub-items" is checked in the Publish dialog box.

For example, when deleting a "Most Popular" link item, you'll need to publish the "Most Popular" links folder before the deletion will be reflected on the live site.

Answer: We believe that it is a CSS cache issue on the production servers. Please let your System Administrator know if you experience this issue.

Answer: The ampersand cannot be added to the Link file name, but can be added to the actual Link Title that appears on the page. See how to create and edit the Most Popular Links.

Answer:

• If the image already exists in SiteCore, you can insert the image by selecting the Insert Sitecore Media  icon from the Media Library.
• If the image has not been uploaded into SiteCore, you must first upload the image into SiteCore then insert the image by selecting the Insert Sitecore Media  icon from the Media Library.

Answer:

Make sure you save your work and it has published. Newly created pages and any changes made to existing items will not show up until they are fully published.

If you have submitted your work through a workflow, check with your Approver. They must approve the work for them to be published and show up on the website.

Answer:

Sitecore has a 20 minute session timeout. This means if you are not working in Sitecore for 20 minutes straight, your session will timeout and Sitecore will automatically log you out. Any changes you made that were NOT saved, will be lost.

When working in the Rich Text Editor (RTE), the Sitecore session timeout continues it's countdown because Sitecore does not recognize your activity. To ensure your content is saved and you do not get logged out after 20 minutes when working in the RTE, select the Accept button at the bottom of the screen (exiting you out of the RTE) and then select the Save  icon.

Answer: In the Experience Editor, under the Presentation tab, you can see any items linking to an item by selecting "Associated Content".

In the Content Editor, it can be found under the "Navigate" tab, and by selecting the "Links" icon.

Answer: From the Content Editor Content Tree, right-click to the far left of the screen, to the left of the grey line. A drop-down option appears. Select "locked-items" and “my locked-items”to add a check mark next to it. The lock icons should now appear next to any locked items listed.

You can also unlock a page by selecting "check in" from the "edit" dropdown.

Answer: In order to finalize the deletion of an item, the parent folder must be published with the "Publish sub-items" option selected.

Answer:

Two common reasons this alert message will display:

• Your permissions do not allow you to edit that page.
• If you recently submitted the page for Approval, it cannot be edited again until it has been approved or rejected by a Content Approver.

Answer: The Agency Alert field may not be configured or "connected" to your Agency Alert item. Please contact the CI Helpdesk to correct the configuration.

Answer:

The Agency alert can be toggled on or off by checking or un-checking the "Enable" box on the alert itself, and then publishing it - it should never be deleted.

If the Alert item was deleted, please contact CI Helpdesk to request a new Alert item be added to your website.